Wellbeing Support Worker

W3RT

Line Manager: Assistant Manger Community Wellbeing

Place of work: Holywell Community Centre

Contract: Full time

Salary: £23,500 FTE, this includes an allowance of £500 for working unsociable hours at weekends and on bank holidays

Summary

The post-holder will be part of a team that will deliver, promote, develop and record W3RT’s range of wellbeing activities and services.

Specific responsibilities

Support Workers will need to work in some or all the following roles:

• accepting, triaging and recording incoming referrals.

• making outward referrals and liaising with other services and community groups.

• making wellbeing calls and providing telephone support.

• designing and hosting on-line wellbeing activities.

• planning and hosting regular wellbeing clubs.

• hosting or supporting reminiscence groups and other social or creative activities.

• planning and delivering out-of-club activities such as walks and social events.

• recruiting and managing volunteers and volunteers’ tasks.

• managing and delivering a range of specific services (shopping, prescription collections,

community cars, formal befriending, etc).

• planning and supporting occasional flagship events and celebrations.

• soliciting feedback and carrying out surveys;

• recording all activities in agreed systems.

• ancillary administration, promotion, community and partnership work related to the above.

Knowledge, Skills and Behaviours

The post-holder must demonstrate and maintain the following knowledge, skills and attributes.

Knowledge

• An understanding of the problems and issues faced by older and/or vulnerable people and carers

especially in relation to health and social care

• A good working knowledge of our local community

• Knowledge of particular needs around eg carers, loneliness, mental health, poverty, protected

groups, ex-service personnel

• An excellent understanding of good service

• An excellent understanding of professional boundaries

• An understanding and awareness of risk assessments and safeguarding

• A keen understanding of privacy, data protection, data consent and GDPR

• An excellent understanding of referral processes and the range of local services and activities

• A good understanding of the barriers that those in need might face in accessing support

• A high level of competency in ICT including all systems used by the service

• A working knowledge of volunteering good practice

• A good understanding of the discipline needed to secure good quality data

Skills

• Excellent listening skills

• Able to establish trust with people from all backgrounds

• Able to put people at ease and feel more confident

• Able to support people to be more aware of risks and take better decisions

• Able to work with vulnerable people to identify need and make effective referrals

• Able to host group discussions and encourage people to contribute

• Able to work with individuals to identify key and agree action plans / referrals

• Can put individuals at the heart of delivery

• Ability to empower and develop volunteers to achieve better results

• Able to record all activities accurately, correctly and consistently and in a timely fashion

• Excellent administration and multi-tasking skills.

• The ability to work to deadlines and manage competing priorities effectively.

W3RT Behaviours

All W3RT staff are expected to consistently display the following behaviours.

Teamwork

• Remember you are a valued part of W3RT’s team – be proud of your role and of the trust.

• Ask for support, guidance and training where needed – and wherever possible, offer the same when requested of you.

Integrity

• Be transparent and avoid any direct or indirect conflicts of interest or loyalty.

• Work to complete any project or commission you have agreed to undertake.

Inclusion

• Be welcoming and supportive to all parts of our community, respecting everyone as a fellow human individual with their own beliefs, values, preferences and independence.

• Respect the wellbeing, dignity and privacy of our service users – ensure vulnerable people are supported and share any concerns about their wellbeing.

Innovation

• Continuously improve your skills and share and apply your learning.

• Contribute to discussions to ensure that W3RT’s activities, programmes and services are the best possible.

Impact

• Listen and ensure our services are personalised to deliver the best possible outcomes for everyone.

• Record your work accurately to help us improve services and demonstrate our impact.