Vacancy: Debt and Benefits Caseworker (trainee considered)

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North Herts
Fixed Term
Closing date: 06/01/2023
Disability Confident Employer

Citizens Advice North Hertfordshire

Hours: 37 hours available

Location: Staff are currently working a hybrid arrangement working in the Letchworth & Royston Citizens Advice offices, settle office and from home. The Adviser may be required to carry out appointments at community locations throughout North Herts and carry out home visits

Salary: £27,377 rising to £27,924 on completion of probation pro rata (FTE = 37 hours) dependent on experience, plus up to 5% matched pension contribution


· Access to Lifeworks Employee Assistance Programme (Wellbeing Services)

· Flexible working

· Professional development opportunities

· 25 working days plus bank holidays annual leave and paid Christmas shutdown (pro rata if part time)

Contract: Until end of project contract – 30th September 2023 (with the hope this will be renewed)

Application deadline: 9am Friday 6th January 2023

Registered Charity 1086489

Citizens Advice North Hertfordshire (CANH) is an independent local charity and a member of the national Citizens Advice network. We deliver high-quality advice across North Hertfordshire and parts of South Cambridgeshire, and campaign on issues that matter to local residents.

Our staff and volunteers supported over 5000 people in 2020/21 with a wide range of issues including benefits, debt, employment, housing, relationship and consumer issues. We provide our advice face to face, by telephone, email and videochat.

We are a forward-thinking organisation, committed to continually improving, expanding and developing our services to better serve our local community.

We are seeking a Debt and Benefits Caseworker to work as part of the team on our Settle project. Settle are a housing association based in North Herts.

You will work with those in need to help solve their problems, build resilience and prevent future issues. You will provide a specialist advice service with a holistic approach, covering all areas of Welfare Rights advice, debt advice and financial capability.

If you are experienced in giving advice in areas such as benefits, debt, financial capability and are able to listen sensitively to get to the root of the issue and communicate effectively, please email to request a job pack.

(A trainee position will be considered for the right candidate) Please also visit and to find out more about us in North Hertfordshire and the national Citizens Advice service.

We value diversity, promote equity and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.