Trust Support Worker

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The Forum, Hemel Hempstead
Fixed Term
Closing date: 15/11/2023
Disability Confident Employer


Job Title: Trust Support Worker

Location: Dacorum Community Trust, The Forum, Hemel Hempstead.

Reports to: The Manager

Standard Work Hours: Tuesdays and Wednesdays 10am to 4pm, Fridays 11am to 2pm.

Purpose of Position: To support applicants through the interview and assessment process

Key Accountabilities:

· Interview clients in person or on the phone

· Identify and recommend plans of support for clients

· Participate in team discussions about client support and relevant actions

· Complete all associated paperwork and update client databases

· Follow a clean desk policy (e.g. securing confidential information)

· Liaise with external agencies as part of client applications (e.g. Dacorum Borough Council, Social Services, Citizens Advice Service, South Hill Centre)

· Assist the Trust manager with delegated tasks

· Oversee the office during working hours as required

· Deal with enquiries in person, answer the office phone and respond to email queries

· Attend weekly team meetings

· Meetings with external agencies

· Represent the Trust at key community networking and fundraising events

· Support volunteers within our Trust

Person Specifications:

· Excellent listening skills

· The ability to work independently and as part of a team

· An empathetic and open-minded approach when dealing with applicants

· A willingness to problem solve

· Strong verbal & written communication skills

· Resilience – able to work under pressure and deal with applicants who are upset or anxious

· Be self-driven & pro-active


· Respond to client enquires in a timely manner

· A high level of accuracy and attention to detail

· Fast and accurate data entry skills

· Competent report writer

· Excellent phone manner

· Be a self-starter who shows initiative

Qualifications & experience:

· Office IT skills (e.g. Microsoft office and Excel)

· Working knowledge of social media platforms

Key Performance Indicators & Conduct Requirements:

· High professional standard of client service, ascertained through feedback from clients and partner agencies

· Display a ‘can-do’ attitude when assisting clients

· Maintain client confidentiality

Additional Information:

· In this role when the manager is away or on leave you will be expected to assume responsibility for the daily office duties

· There may be opportunities to work remotely when undertaking specific IT duties

· Complete mandatory training as required

Application process: · Please send introductory letter and CV to Dena Tyler, Manager at

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