Trust Support Worker
DACORUM COMMUNITY TRUST
Job Title: Trust Support Worker
Location: Dacorum Community Trust, The Forum, Hemel Hempstead.
Reports to: The Manager
Standard Work Hours: Tuesdays and Wednesdays 10am to 4pm, Fridays 11am to 2pm.
Purpose of Position: To support applicants through the interview and assessment process
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Key Accountabilities:
ยท Interview clients in person or on the phone
ยท Identify and recommend plans of support for clients
ยท Participate in team discussions about client support and relevant actions
ยท Complete all associated paperwork and update client databases
ยท Follow a clean desk policy (e.g. securing confidential information)
ยท Liaise with external agencies as part of client applications (e.g. Dacorum Borough Council, Social Services, Citizens Advice Service, South Hill Centre)
ยท Assist the Trust manager with delegated tasks
ยท Oversee the office during working hours as required
ยท Deal with enquiries in person, answer the office phone and respond to email queries
ยท Attend weekly team meetings
ยท Meetings with external agencies
ยท Represent the Trust at key community networking and fundraising events
ยท Support volunteers within our Trust
Person Specifications:
ยท Excellent listening skills
ยท The ability to work independently and as part of a team
ยท An empathetic and open-minded approach when dealing with applicants
ยท A willingness to problem solve
ยท Strong verbal & written communication skills
ยท Resilience – able to work under pressure and deal with applicants who are upset or anxious
ยท Be self-driven & pro-active
Competencies:
ยท Respond to client enquires in a timely manner
ยท A high level of accuracy and attention to detail
ยท Fast and accurate data entry skills
ยท Competent report writer
ยท Excellent phone manner
ยท Be a self-starter who shows initiative
Qualifications & experience:
ยท Office IT skills (e.g. Microsoft office and Excel)
ยท Working knowledge of social media platforms
Key Performance Indicators & Conduct Requirements:
ยท High professional standard of client service, ascertained through feedback from clients and partner agencies
ยท Display a ‘can-do’ attitude when assisting clients
ยท Maintain client confidentiality
Additional Information:
ยท In this role when the manager is away or on leave you will be expected to assume responsibility for the daily office duties
ยท There may be opportunities to work remotely when undertaking specific IT duties
ยท Complete mandatory training as required
Application process: ยท Please send introductory letter and CV to Dena Tyler, Manager at dt@dctrust.org.uk