Supported Housing Officer – Nights

One YMCA

About the role:

• You will have experience supporting vulnerable people and may have experience in security and building safety.
• You will act as the first point of contact during night hours and offering a first-class, welcoming and professional service to our residents
• You will be responsible for the safety and security of the service and building at night including responding to incidents, monitoring CCTV and offering help and support to residents with a variety of needs.
• Provide high quality customer service including answering telephone calls and dealing with resident queries/issues
• Support and talk to residents who request help or may be experiencing distress
• Diffuse any situations that may arise between or in relation to residents, escalating where necessary to the on-call manager
• This is a waking night role; staying awake and attentive during the entire shift is essential