Support Coordinator

North Herts and Stevenage CVS

Reach Out

Reach Out is a project that aims to reduce loneliness in older people who are medically vulnerable, living with frailty and have recently been discharged from hospital. Reach Out links them up with a trained volunteer in their neighbourhood who will visit them to offer companionship and practical support to help them to feel less lonely and isolated.
Our aim is to ensure those we support for have an enjoyable life and increase their confidence and independence. This role will enable you to use your excellent communication and listening skills to recruit, support, develop and inspire a team of volunteers to match with an older person in their community.

Main Duties and Responsibilities:

• To support the Project Manager with the development of the Reach Out Project.
• To recruit, interview and process all potential volunteer applications
• To organise and assist with the delivery of regular training sessions for new volunteer recruits including updating and preparing induction materials.
• To organise and deliver training for volunteers.
• To manage all volunteers, ensuring they are retained and recognised
• To visits clients in their own homes and complete risk assessments and assess support needs
• Match /allocate volunteers to individual clients, having regard to their location, availability, experience and compatibility etc
• To record sensitive information securely and update as required
• To carry up follow up monitoring calls and visit with users of the service
• Keep in regular contact with volunteers to ensure they are motivated, safe and effective and have a positive volunteering experience
• Receive, assess and respond to service requests promptly, courteously and effectively.