Specialist Debt Caseworker
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Citizens Advice Stevenage
Purpose of the Job
Working within the aims, policies and principles of the Citizens Advice Service, to support clients with a range of debt (and related) issues, providing information, advice and casework support in person, via telephone, video calling and email.
The successful candidate will use independent information sources and internal tools available to provide holistic debt and budgeting advice, reviewing and translating complex information to clients to ensure they understand the debt options available to them.
DRO approved intermediary qualifications are desired but not essential.