Service Development Co-ordinator

Communities 1st

This is a Fixed Term Position for 30-37 Hours per Week

We are looking for someone who can live and breathe our values; To work in
partnership, deliver quality, adapt, be positive and be inclusive. You will be proactive
and able to work colleagues and volunteers to deliver amazing services.

Purpose of the Job:
When you see the world as we do, you see the chance to help our local community
become a better place for everyone. It’s why we’re looking for someone who sees the
world in a similar way to take up an exciting Service coordinator role in our Making a
Difference Team.
The Service Development Co-ordinator will have a leading role in the planning and
coordination of Communities 1st’s volunteering services, including developing and
shaping volunteering opportunities, recruiting and deploying volunteers, A key part of
the role will be helping manage a programme of change and assisting in the coordination of services across the Hertfordshire and wider afield.
The appointed individual will need excellent people skills, empathy, compassion and
awareness of safeguarding.

Responsibilities:
• Support the planning and implementation of a range of volunteer projects,
including being responsible for delivery of targets
• Lead the development of the Feeling Good Programme, co-designing with service
users and working with agencies across the borough
• Manage programme delivery and line manage the Feeling Good team
• Liaise and build relationships with partners in relation to Communities 1st services,
including supporting the development of new partnerships and projects
• Support the development of new volunteering projects and/or services by actively
identifying development opportunities, and taking the initiative in developing new
opportunities and/or services in liaison with internal colleagues and voluntary and
community sectors.
• Position volunteerism as catalyst of development for future-focused resilience
initiatives such as inclusive leadership, critical thinking, social cohesion and
sustainable development
• Support identifying, building and strengthening partnerships with local volunteer
involving organisations, grassroots level networks and civil society organisations
• Support and promote opportunities for involvement and participation of people
who may be vulnerable due to disability, age, dementia, sensory impairment or
mental health needs in a variety of ways, including within community activities

Service Delivery:
• Lead the development and delivery of new projects and/or services by actively
identifying development opportunities and/or services in liaison with internal
colleagues and voluntary and community sectors.
• Develop and maintain a clear understanding of local community strengths,
resources, connections, gaps and opportunities.
• Develop partnerships with individuals, local organisations and community groups in
order to promote opportunities for contribution by all members of the community.
• Collect meaningful evaluative data and use this to reflect and improve future
service delivery.
• Keep abreast of industry volunteer-management best practice and volunteer
trends.
• Actively support the development of new training programmes and resources that
are accessible, including online training materials.
• Support the collation and reporting of monitoring and evaluation data to inform
service improvements and client reporting.
• Contribute to regular service reviews to assess performance against service KPI’s
and service evaluation data.
• Work with the communications team to design and deliver service Communications
strategy, including web, social media, printed media and newsletter content.

Partnerships:
• Build Partnerships and collaborative working with voluntary and community
organisations.
• Represent and promote Communities 1st at events and meetings across the county
and promote wider Communities 1st projects.
• Develop and maintain a positive working relationship with our local partners and
other relevant local organisations and voluntary services to ensure a cohesive
approach to service delivery.
• Provide support to referral partners i.e. Herts Help, District and County Council, NHS,
Police etc
• Maintain up to date activity records for groups on CiviCRM system
• Ensure monitoring and evaluating procedures are followed and incorporated into
all project activities.
• Produce high quality reports monthly including statistical information compiled by
project monitoring methods, including assisting in the development of case studies.
• Recruit and train Volunteer Leaders to help support and lead activities in the longer
term.

General responsibilities:
• Promote Communities 1st and its activities, and act in accordance with its principles.
• Work within agreed procedures, regulations and systems, including for accounting,
expenses, communications, data collection, monitoring, and quality assurance.
• Establish and maintain professional and supportive relationships with colleagues and
with local groups.
• Undertake such other work as may reasonably be required from time to time.

External Communications:
• Support the development of communications plans to include tailored messaging
for all categories of projects across all media
• Contribute to regular social media posts to promote Communities 1st membership
services.
• Maintain effective working partnerships with public sector agencies, other voluntary
organisations and local businesses. Also, where appropriate, establishing new links.

Other Duties:
• Work as part of Communities 1st team in a professional manner in accordance with
policies, procedures and equal opportunities practices
• Work with people from a range of seldom heard groups and contribute towards a
positive equalities’ ethos.
• This is not a final and complete statement of the duties attached to this post, which
may be amended from time to time in accordance with the changing needs of
Communities 1st