Reception Team Member

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Closing date: 09/03/2023
Disability Confident Employer

Watford and Three Rivers Trust

Reception Team Member at Holywell Community Centre and the Barn                                                                                

Hours: Full time (35 hours) plus one hour lunch break (9 am to 5 pm)

Salary: £24,000

Line Manager: Assistant Operations Manager

Location: Holywell Community Centre                                 


The postholder will be responsible for meeting and greeting clients at reception. Answering and forwarding phone calls and booking meetings.

Specific responsibilities

  • Responsible for covering Reception within office hours.
  • Assist with the opening and closing of the centres as required.
  • Assist with incoming queries via telephone, email and walk-ins.
  • Assist with processing booking requests and co-ordinate the venues diary.
  • Promote the facilities benefits to encourage bookings and facilitate room viewings.
  • Process and file documents such as invoicing, booking forms, deposit forms and covid related agreements.
  • Provide excellent customer service for all users and visitors to the Centre.
  • Ensure that all users are aware of and are following any coronavirus measures put in place.
  • Ensure that customer feedback is recorded and reported as per processes.
  • Ensure that the centres (inside and out), reception area, toilets and signs are attractive and welcoming.
  • Ensure that all tables, chairs, and equipment is correctly stored, and rooms are checked after use.
  • Carry out spot cleaning before and after each group session as required.
  • Protect the health and safety of anyone using the Holywell Community Centre.
  • Collect all post, record it and sort accordingly.
  • Identify any maintenance faults and log with the maintenance helpdesk.
  • Take utility meter readings as required and ensure they are sent to the appropriate person.
  • Attend to support out of hours and weekend bookings occasionally, if required.

W3RT Behaviours


  • Remember you are a valued part of W3RT’s team – be proud of your role and of the trust
  • Ask for support, guidance and training where needed – and wherever possible, offer the same when requested of you


  • Be transparent and avoid any direct or indirect conflicts of interest or loyalty
  • Work to complete any project or commission you have agreed to undertake


  • Be welcoming and supportive to all parts of our community, respecting everyone as a fellow human individual with their own beliefs, values, preferences and independence
  • Respect the wellbeing, dignity and privacy of our service users – ensure vulnerable people are supported and share any concerns about their wellbeing.


  • Continuously improve your skills, and share and apply your learning.
  • Contribute to discussions to ensure that W3RT’s activities, programmes and services are the best possible.


  • Listen and ensure our services are personalised to deliver the best possible outcomes for each individual.
  • Record your work accurately to help us improve services and demonstrate our impact.

Knowledge and skills

The post-holder must demonstrate and maintain the following knowledge, skills and attributes.


  • An excellent understanding of customer service
  • A good understanding of health and safety and risk analysis.
  • A good understanding of cleaning practices and standards.
  • A good understanding of coronavirus guidelines and safety measures.


  • Proficient IT/Microsoft skills and comfortable working with an online Venues system
  • Excellent verbal communication skills and the ability to tailor the style to the audience.
  • Excellent people and listening skills.
  • Ability to follow health and safety information and ensure others understand and adhere.
  • A good understanding of cleaning practices and standards.
  • Confident at dealing with the public and promoting the benefits of hiring to potential customers