Reception Team Member

Watford and Three Rivers Trust

Reception Team Member at Holywell Community Centre and the Barn                                                                                

Hours: Full time (35 hours) plus one hour lunch break (9 am to 5 pm)

Salary: £24,000

Line Manager: Assistant Operations Manager

Location: Holywell Community Centre                                 

Summary

The postholder will be responsible for meeting and greeting clients at reception. Answering and forwarding phone calls and booking meetings.

Specific responsibilities

• Responsible for covering Reception within office hours.
• Assist with the opening and closing of the centres as required.
• Assist with incoming queries via telephone, email and walk-ins.
• Assist with processing booking requests and co-ordinate the venues diary.
• Promote the facilities benefits to encourage bookings and facilitate room viewings.
• Process and file documents such as invoicing, booking forms, deposit forms and covid related agreements.
• Provide excellent customer service for all users and visitors to the Centre.
• Ensure that all users are aware of and are following any coronavirus measures put in place.
• Ensure that customer feedback is recorded and reported as per processes.
• Ensure that the centres (inside and out), reception area, toilets and signs are attractive and welcoming.
• Ensure that all tables, chairs, and equipment is correctly stored, and rooms are checked after use.
• Carry out spot cleaning before and after each group session as required.
• Protect the health and safety of anyone using the Holywell Community Centre.
• Collect all post, record it and sort accordingly.
• Identify any maintenance faults and log with the maintenance helpdesk.
• Take utility meter readings as required and ensure they are sent to the appropriate person.
• Attend to support out of hours and weekend bookings occasionally, if required.

W3RT Behaviours

Teamwork

• Remember you are a valued part of W3RT’s team – be proud of your role and of the trust
• Ask for support, guidance and training where needed – and wherever possible, offer the same when requested of you

Integrity

• Be transparent and avoid any direct or indirect conflicts of interest or loyalty
• Work to complete any project or commission you have agreed to undertake

Inclusion

• Be welcoming and supportive to all parts of our community, respecting everyone as a fellow human individual with their own beliefs, values, preferences and independence
• Respect the wellbeing, dignity and privacy of our service users – ensure vulnerable people are supported and share any concerns about their wellbeing.

Innovation

• Continuously improve your skills, and share and apply your learning.
• Contribute to discussions to ensure that W3RT’s activities, programmes and services are the best possible.

Impact

• Listen and ensure our services are personalised to deliver the best possible outcomes for each individual.
• Record your work accurately to help us improve services and demonstrate our impact.

Knowledge and skills

The post-holder must demonstrate and maintain the following knowledge, skills and attributes.

Knowledge

• An excellent understanding of customer service
• A good understanding of health and safety and risk analysis.
• A good understanding of cleaning practices and standards.
• A good understanding of coronavirus guidelines and safety measures.

Skills

• Proficient IT/Microsoft skills and comfortable working with an online Venues system
• Excellent verbal communication skills and the ability to tailor the style to the audience.
• Excellent people and listening skills.
• Ability to follow health and safety information and ensure others understand and adhere.
• A good understanding of cleaning practices and standards.
• Confident at dealing with the public and promoting the benefits of hiring to potential customers