Project Support Administrator

Home > Jobs > Project Support Administrator
Back to jobs
Closing date: 14/08/2024
Disability Confident Employer

Herts Hospital & Community Navigation Service (HCNS)

Herts Hospital & Community Navigation Service (HCNS)

Project Support Administrator

Job description and Person Specification

Salary: up to £21,000

Hours: 35

Team: Project Support Team

Role description


The post holder will be employed by a voluntary sector organisation within the Hospital & Community Navigation Service (HCNS) partnership. The purpose of the job is to dynamically and proactively support the HCNS Project team and provide an efficient and reliable administration support service to staff. The post-holder will undertake a range of administrative and service support duties. The post holder will be a solutions-focused self-starter, who is comfortable working on their own initiative and as part of a team.

Project Support Administrator will:

  • Assist Project Support Officers in providing administrative support for new projects within the service.
  • Assist Project support Officers to plan and arrange management meetings, area team days, wellbeing events for staff and conferences as required.
  • Assist Project Support Officers to book training for HCNS staff.
  • Update ad hoc project cost tracker spreadsheets supervised by Project Support Officers.
  • Support Project Officers administratively in the recruitment and induction of new staff.
  • Prepare Induction folders for new staff
  • Organise ID Badges for new members of staff
  • Ensure Staff Contact sheet is continually updated as well as internal movements of staff.
  • Send out letters to clients/referrers/voluntary sector organisations on behalf of staff within HCNS
  • Collate and manage an archive of case studies ensuring all localities contribute regularly and secure the necessary permissions.
  • Compile and collect information about local voluntary and community sector organisations and upload to a centrally held file sharing system.
  • Take and circulate minutes at Management meetings and monthly Team Meetings as required
  • Input data accurately onto an electronic database when required.
  • Ensure confidentiality of all paper and electronic records, complying with the HCNS policies.
  • Undertake required training.
  • Undertake any other relevant duties as is reasonable, as requested by Project Support Officer


  • Operate within GDPR and within HCNS and NHS data rules to collect, record and share key information;
  • Encourage people, their families and carers to provide feedback and share their stories about the impact of social prescribing on their lives;
  • Support referral agencies to provide appropriate information about the person they are referring;
  • Provide appropriate feedback to referral agencies about the people they referred;
  • Work as part of the team to monitor outcomes and seek feedback to continually improve the service.

Professional development

  • Work with your HCNS manager to undertake continual personal and professional development;
  • Operate to the highest professional standards, including in relation to safeguarding, lone working, information governance, and health and safety;

Person Specification

Successful candidates must demonstrate a significant number of the following:


  • Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines.
  • Must be a proactive self-starter and solutions focused.
  • Excellent interpersonal and communication skills.
  • Ability to work as part of a team and on own initiative.
  • Ability to deal with queries in a diplomatic, professional and confidential manner.
  • Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.
  • Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity;
  • Knowledge of and ability to work within policies and procedures, including for confidentiality, safeguarding, lone working, information governance, and health and safety
  • Good telephone manner.
  • Qualifications & Training
  • Educated to GCSE level or equivalent by experience
  • IT literate. Proven ability to use email, word processing and spread sheet packages effectively


  • Knowledge of services provided by the NHS and Social Care desirable.
  • Knowledge of the area served by the scheme.
  • Able to plan own workload
  • Working knowledge of health and safety practices
  • Understanding of the Risk Assessment process
  • IT literate
  • Able to complete written template records


  • Participation in a multi–disciplinary team environment
  • Experience of working in the voluntary sector
  • Experience of delivering high quality services to the public**
  • Experienced car driver **

Job Types: Full-time, Permanent

Salary: £21,000.00 per year


  • Company pension
  • Sick pay


  • Monday to Friday


  • Driving Licence (required)

Ability to Commute:

  • Hertford (required)

Work Location: Hybrid remote in Hertford

Application deadline: 31/10/2022
Reference ID: HCNS admin 10/22