Project Manager (Communications)

Healthwatch Hertfordshire

JOB DESCRIPTION
Main purposes of the job
To manage a portfolio of projects, including producing the organisation’s Annual Report.
To co-ordinate and create social media content for the organisation across multiple social
media platforms.

POSITION
Based at home.
The Project Manager (Communications) will work to the Deputy Chief Executive
This post is subject to a six-month probationary period.

RESPONSIBILITIES
This job description is intended to indicate the main duties and responsibilities. The post
holder will need to be flexible in developing the role in conjunction with the Line Manager
and/or the Chief Executive of Healthwatch Hertfordshire. The post holder may be asked to
carry out any other duties not covered here but in line with the level of work, and
capabilities required.

1. Project management of large scale/high profile projects including Annual Report and
other projects as required.
2. Writing key documents, such as reports, articles and case studies.
3. Social media co-ordination and content creation. Responsible for developing, and
monitoring the organisation’s presence across multiple social media platforms.
4. Website content co-ordination and oversight.
5. Working with Communications Officer to plan and coordinate publicity, campaigns and
reporting under the direction of the Deputy Chief Executive.
DUTIES
1. Liaise with all members of the team to ensure effective delivery of projects.
2. Meet with management and partners to identify project requirements, delivery
timelines
3. Develop project plans to guide team members and revise based on changing needs
and requirements
4. Monitoring project performance to ensure timely delivery
5. Reporting on progress of projects to the Deputy Chief Executive and other staff as
appropriate
6. Co-ordinating social media plans and activity for the organisation
7. Working closely with research team to create communication and publicity content
for research and engagement activities.
8. Developing social media content with the aim of increasing awareness of
Healthwatch Hertfordshire’s role, impact, and services.
9. Creating content for the organisation’s social media sites, including multimedia
content.
10. Monitoring and responding to customer feedback, comments, and social media
posts
11. Managing and coordinating the list of key external contacts and composing
targeted messages as required.
12. Website content co-ordination and oversight, including responsibility for annual
website review and ensuring involvement of relevant staff.
13. Promotion of Healthwatch Hertfordshire on Healthwatch England’s Workplace.
14. Performs other related duties as required by Deputy Chief Executive.
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The post holder will be a key member of the Healthwatch team, complying with all policies
and procedures. The post holder will be encouraged to undertake appropriate learning and
development. They will attend and contribute to team meetings and development.

PERSON SPECIFICATION
Essential
• Degree level qualification or equivalent (A)
• Demonstrate experience in working with various social media platforms (A)
• Demonstrate experience of co-ordinating projects (A)
• Working to and delivery against short and competing deadlines (A)
• Exceptional time management, organisational and prioritisation skills. (A/I)
• Commitment to equity, diversity and inclusion and addressing health inequalities (A/I)
• Strong communication and interpersonal skills (A/I)
• Understanding of platforms such as Facebook, X and LinkedIn and ability to use digital
technologies (A/I)
• Values – Desire to work for a charity, commitment to helping people (A)
• Strong written communication skills with focus on purpose and audience (A/E)
• Ability to work within a team and to be able to work on own initiative (I)
• Competent and willing to use website editing programmes and video editing software (I)
• Ability to create and design online content such as flyers, social media images and
infographics. (I)
• Willingness to work remotely and attend meetings online (I)
• Interest in health and social care (I)
• Ability to solve problems and respond appropriately to a variety of situations (A)
• Ability to deal with sensitive situations

Desirable
• Ability to bring new ideas and creativity to communications activity
• Experience reviewing and utilising Google Analytics data, and/or using other software to
monitor engagement, reach and performance (A)
• Experience using Buffer or similar social media management software (A)
• Knowledge of user experience best practices to ensure maximum online engagement (A/I)
• A broad understanding of current issues within the health and wellbeing agenda (I)

Key:
A – Assessed through the application form
I – Assessed at interview
E – Assessed via an exercise.