Mental Health Outreach Worker Complex Needs Housing

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St Albans & Welwyn Garden City/Hatfield
Fixed Term
£23,500 to £24,500 per annum
Closing date: 28/04/2023
Disability Confident Employer

Mind in Mid Herts

Job title Mental Health Outreach Worker, Complex Needs Housing
Salary £23,500 – £24,500 per annum

In addition, this role will have a staff retention bonus of up to £4,212 over two years. This payment is allocated at the discretion of MiMH, depending on performance and other factors. We will aim to allocate the first payment at the end of the 6 month probationary period subject to conditions

Contracted hours Full time, 37.5 hours (Monday-Friday 9-5pm)

Job share will be considered

Working base 1 vacancy to cover St Albans & Welwyn Garden City/Hatfield
Reports to Complex MDT Team Leader (Multi-Disciplinary Team)
Flexibility required Some evenings and/or weekends to attend events/meetings
Checks needed Enhanced DBS and 2 satisfactory references


This is a new 2-year pilot working as a Multi-Disciplinary Team (MDT) with housing teams and Drug and Alcohol Services across District and Borough Councils. These teams will be working with individuals who are presenting as homeless and have a number of complex needs.

Purpose of Post

  • To provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing. These will be clients who are presenting to District and Borough Councils as homeless and need intervention and support with their mental health
  • To ensure that the safety and wellbeing of the client is monitored and reviewed regularly
  • To remain a source of independent support for all clients
  • To embed a person centred recovery orientated and trauma informed approach in all aspects of the roles.

Service Objectives

The objectives of Hertfordshire Mind Complex Needs MDT are:

  • To improve the mental wellbeing of people experiencing mental ill health
  • To increase early access to help for people experiencing mental ill health, by providing a clear and effective pathway to services provided by Hertfordshire Mind and other third sector and statutory providers
  • To contribute to an improvement in individual mental wellbeing
  • To remain a source of independent support for all clients
  • To reduce the use of police, anti-social behaviour, tenancy enforcement, housing needs and environmental health services by clients whose primary need is related to mental ill health
  • To reduce the use of crisis services by people experiencing mental ill health
  • To provide an assertive outreach approach for clients who are in crisis and/ or those that may have complex or multiple needs
  • To work collaboratively within an MDT consisting of Change, Grow, Live (CGL), District and Borough Councils, housing teams and other professionals.


You will be line managed by the Complex Needs MDT Team Leader for Hertfordshire Mind but will manage your own workload, prioritising tasks and working on your own initiative.


Responsibilities of the post

  • To receive referrals from the housing teams for clients presenting with homelessness and other complex needs
  • To undertake initial contact with clients and complete a holistic needs assessment, making use of assertive outreach work to achieve the initial client contact, if required
  • To provide holistic support and advocacy services to clients experiencing mental ill health
  • To ensure all person centred risk assessments and support plans are completed as appropriate
  • To accompany clients to initial visits and appointments as necessary in order to ensure the sustained use of existing support services in the borough
  • To liaise with other agencies to ensure that clients receive appropriate support and continue to remain engaged with the service
  • To assist clients to access appropriate mental health services, drug and alcohol services, housing/tenancy services and other services according to assessed needs
  • To establish effective pathways across a variety of agencies to maximise and provide effective partnership working
  • To work with partners both internal and external to ensure that vulnerable persons’ cases are monitored and risks evaluated in order to promote community safety
  • To work with multi agency partners to support the delivery of co-ordinated services for clients where appropriate
  • To work with the third sector and signpost to other agencies as necessary to improve the health and wellbeing of clients referred to the service
  • Proactively recognise the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies
  • To provide crisis/safeguarding intervention support. This will include responding to problems which pose an immediate risk
  • To support clients to build their emotional resilience and crisis planning tools, promoting self-management through building an understanding of their own triggers/coping strategies
  • To provide advocacy where requested by clients, accompanying them and ensuring their voice is heard when communicating with other agencies.



  • To ensure compliance with legal, ethical, regulatory and social requirements.
  • To adhere to all Hertfordshire Mind Covid 19 precautionary measures
  • To manage personal resources and own professional development
  • To ensure all duties are carried out in a manner which promotes equality and diversity
  • To promote a health and safety culture within the workplace, observe all health and safety rules and procedures as required and where appropriate conduct risk assessments
  • Ensure that essential information of a sensitive or personal nature is not disclosed to or discussed with inappropriate persons
  • All information must be maintained within the Data Protection Act
  • To be an active and effective team member
  • To work some hours outside of normal office hours (including evenings and weekends)
  • At all times to carry out every aspect of your duties with due regard to Hertfordshire Mind policies and procedures including the Equalities Statement
  • To ensure Hertfordshire Mind values are embedded in the service
  • To maintain a professional level of communication at all times
  • To keep clear records and plans of all contacts with clients, professionals and meetings with external agencies
  • Maintain full accountability to the project through supervision
  • Undertake other duties as may be reasonably determined by line management, the CEO or Board of Directors
  • Full training for the role will be offered.

Total staff overseen


  • As the service develops there may be line management responsibility for volunteers.