HertsHelp Team Leader

Citizens Advice Stevenage

Responsible for the day-to-day supervision and development of a team of
connecting officers and administrators to provide a high-quality service to
residents of Hertfordshire.
The ideal candidate for the role of team leader will have an understanding of
the complex issues that people can face as they go through life, and a passion
for problem solving and connecting people to the right community services
available across Hertfordshire.
This role supports the running the HertsHelp service, management and
development of a team of connecting officers and administrators, management
reporting, dealing with complaints, rostering and sorting out cover issues and is
very much a “hands on” role.
You need to have a positive attitude towards training and supporting team
members to deliver the service to a quality standard; and monitor case records
to ensure they reach Quality of Advice Audit standards, and to play an
active role in the continuous improvement and development of the quality of
advice.

Click the link to read the candidate information pack with information on how to apply. https://lnkd.in/efjeSn_W