Help in the Home Service

Age UK

Main purpose of the post:

• To make regular service visits and telephone calls to Help in the Home
customers across the district to ensure client satisfaction.
• To undertake pre-service visits to potential clients and carry out subsequent data
inputting.
• Telephone calls and data inputting which can be carried out at the Help in the
Home office or home.
• To provide Help in the Home cover in times of holidays or sickness often at short
notice and up to 3 visits during the day. To be reactive to the business needs.
• To provide telephone/admin cover for the office-based coordinators.
• The work and times may vary according to customers’ needs and operational
requirements.
Responsibilities/ Duties / Tasks
The Supervisor role is to arrange appointment times with clients for pre-service visits, ensuring that the calendar is accurate and up to date.

Undertake pre service visits with the prospective clients, carry out assessments and bank forms.

Follow up by entering details on to our databases, Charity Log and Staff Plan;

https://www.ageuk.org.uk/bp-assets/globalassets/hertfordshire/recruitment/hith-supervisor-st-albans–locality-jd-08.2025.pdf (JD)

https://www.ageuk.org.uk/bp-assets/globalassets/hertfordshire/recruitment/hith-supervisor-ps-08.2025.pdf ( person Spec)