Enhanced Rehabilitation Outreach Service (EROS) Peer Support Worker

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St Pauls, Slippers Hill, Hemel Hempstead, HP2 5XY.
Closing date: 31/01/2023


Title:   Enhanced Rehabilitation Outreach Service (EROS) Peer Support Worker

Responsible to:    Project Support Coordinator

Accountable to: Chief Executive,     with final accountability to the Viewpoint Trustee Board

Location: St Pauls, Slippers Hill, Hemel Hempstead, HP2 5XY.Please note: The team visits service users within the Hertfordshire County and access to own car would be desirable.

Hours/salary:  17.5 hours a week / £9,555 (19,110 WTE)

Pension:   Following a three-month period of employment, Viewpoint will contribute a sum equal to 5% of your annual salary to a pension provided that you contribute at least 3% of your annual salary to the pension scheme.

Annual leave:  Annual leave will commence following six months probationary period and will rise to 25 days plus 8 Bank holidays (pro-rata for part time).

Other benefits: Training, Development and Supervision

Length of contract:  18 months Fixed term contract

Overview of the role

Viewpoint is supporting Hertfordshire Partnership University NHS Foundation Trust (HPFT) to deliver the Peer Support component of the Enhanced Rehabilitation Outreach Service (EROS) as it takes part in an exciting Service Expansion.

The Enhanced Rehabilitation Outreach Service (EROS) provides rehabilitation interventions and support to individuals with complex and enduring long term severe mental illness in the community. The service provides a dedicated, integrated multi-disciplinary team of professionals, who aim to improve quality of life, promote hope, recovery, and individual resilience, and reduce reliance on crisis and inpatient services. The team deliver evidence-based interventions and use a recovery focused approach, through co-produced plans of care to build resilience and improve wellbeing. Interventions are bespoke to the service user and tailored to meet their individual cultural and social needs. Interventions can include:

  • Goal setting
  • Symptom management
  • Medication support
  • Targeting negative symptoms and poor physical health
  • Positive Risk Management planning
  • Short term post transfer community support to service users from in house provision to ensure care package is in place and appropriate
  • Supporting service users to access their local community
  • Focused support to further improve activities of daily living (ADL) in a community setting
  • Individual and group interventions aimed at supporting the service user to connect with their local community, access meaningful activity and increase socialisation
  • Advice and support to start the process of undertaking vocational or paid employment
  • Advice and support with debt management and tenancy queries

The team also work closely with Community Mental Health Teams, Placement Services, and other Providers to support service users with a serious mental illness in their recovery journey. The team use a suite of outcome measures to monitor service user progress throughout their involvement with the service.

The service has been successful in both improving outcomes for individuals and reducing the reliance on inpatient services and overall length of stay. The service will be introducing two additional pathways which will extend the teams current offer and enable more service users to access the service directly from the community or at point of discharge from an inpatient bed.

Peer Support Workers will be part of the EROS Service and support people accessing the right intervention/support as part of their recovery journey, based on the person’s individualised care and support plan.

As an integral and highly valued member of the EROS  team, the Peer Support Worker will provide peer support and practical assistance to service users to support them to regain control over their lives and their own unique recovery journey.

Through sharing the wisdom of their own lived experience of recovery, the Peer Support Worker will inspire hope and belief that recovery is possible in others. Within a relationship of mutuality, they facilitate and support information sharing to promote choice, self-determination and opportunities for the fulfilment of socially valued roles and connection to local communities.