Business Support Officer

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Closing date: 22/06/2023

Home-Start Hertfordshire

Job Title: Business Support Officer
Employer: Home-Start Hertfordshire
Hours of work: 22.5 hours per week
Salary: £21,575 – £22,369 annual salary (pro rata £13,120 – £13,603)
Location: Based at Stevenage Head Office
Responsible to: Office Manager

Purpose of the job

      • To provide administrative support to the employees of the organisation and Board of Trustees as appropriate and agreed.
      • To ensure the efficient administration of Home-Start Hertfordshire.

    Main Responsibilities

  • General office duties including report writing, database management, photocopying, diary
    management, filing, and mailing etc.
  • Ensuring good communication with all stakeholders (families, volunteers, referrers, sponsors etc.)
    ensuring good practice in equality, diversity and fairness.
  • Accessing, inputting and tidying data on the monitoring and evaluation CRM (customer relations
    management) system.
  • Assisting staff to maintain efficient, accurate, and confidential records, including statistics collection and
  • Reviewing correspondence and bringing matters that are out of the usual day-to-day matters to the
    attention of the Board/Operations Managers.
  • Providing administrative support to staff working remotely and liaising with volunteers when necessary.
  • Working with all other members of the team to ensure good safeguarding practice in all aspects of the
    scheme’s work
  • Assisting with hospitality for visitors to the office.
  • Assisting with reports, newsletters, minutes of meetings including Management Committee meetings
    and AGM.
  • Supporting fundraising events and meetings as required.
  • Attending to other matters in the office e.g. arranging office maintenance, ensuring supplies of
    stationery and office sundries etc.
  • Complying with all Home-Start policies and procedures

General Tasks

  • Supporting Home-Start Hertfordshire in maintaining high standards of practice across the organisation.
  • Ensuring good safeguarding practice in all aspects of Home-Start Hertfordshire’s work.
  • Embedding diversity, equality and inclusion into all aspects of the role.
  • Staying up to date with information on Home-Start network locally, regionally and nationally.

The post holder may be required to undertake any other duties that fall within the nature of the role and responsibilities of the post as detailed above.

What we offer you:

  • A fulfilling role in which you will be key to enabling the charity to support families efficiently and
    effectively, and enabling us to do more
  • Flexible working
  • 28 days paid leave per year (including statutory bank holidays), plus an additional 4 concessionary
    days off (all calculated on a pro rata basis)
  • 3% employer pension contribution
  • Access to a 24/7 confidential health helpline which provides direct access to GPs and a confidential
    counselling service 24 hours a day, 365 days per year.

The successful candidate may have transferrable skills. On the job training will be provided. The post holder
may be required to undertake any other duties that fall within the nature of the role and responsibilities of the
post as detailed above.
The post will require the person to have a full driving licence and have flexibility to cover occasional weekend
and evening events.
This job description is current as of May 2023.