Bike Project Workshop Assistant

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Hemel Hempstead
Closing date: 24/06/2024
Disability Confident Employer


Reports To: Bike Project Manager

Pay: £12 per hour

Location: Hemel Hempstead, HP1

Hours: Part time, up to 16 hours pw. Flexible between Tuesday-Friday with occasional weekend work

Our aim is to be the first port of call for people in Dacorum who are facing homelessness, poverty and social exclusion; to support and empower them to take the next positive step in their lives.

Our Social Enterprise projects, including the Bike Project, provide training and work experience opportunities to enable people to develop new skills and improve their confidence and employment prospects. The project also generates income for DENS to reinvest in the development and running of our services, helping more people in the future.

The successful candidate will have experience of working in a professional bicycle workshop or similar environment, and using bicycle maintenance tools and equipment to repair and recondition donated bikes to a high standard. We are looking for someone who can engage our clients and empower them to develop skills for work and for life whilst supporting the Bike Project manager to ensure the smooth operation of the Bike Project as a whole.


  • To assist in the reconditioning of donated bicycles to a high standard, ensuring their safety and suitability for sale to the general public.
  • To provide training and guidance for DENS clients, passing on your skills and supporting them to improve their confidence and employment prospects.
  • To assist the Bike Project manager in the overall smooth running of the Bike Project workshop and retail space.



  • Assist the Bike Project Manager with the overall day to day running of the bike project (workshop/retail unit and client training programme).
  • Carry out inspections of donated bicycles and the required maintenance work to bring them to a road safe/sellable standard (under the supervision/guidance of the bike project manager).
  • Supervise our client volunteers and provide guidance on bike maintenance techniques, tailoring your approach to the individual.
  • Maintain our high standards of health and safety and cleanliness within the workshop/retail unit, including the safe use and storage of bikes, tools, parts and accessories.
  • Provide a high standard of customer service to all customers and visitors to the workshop.
  • Represent DENS in a professional manner both on site and at occasional community events.
  • Develop and maintain effective working relationships, collaborating with all staff and volunteers and work to achieve the DENS aims and organisational strategy.


We take the safeguarding of our clients seriously and as such this role is subject to a DBS check.

You will be working effectively and flexibly as part of a busy team. This list of tasks and responsibilities is not exhaustive, and the Post Holder may be required to undertake other duties as required by the Manager.

Person Specification – Bike Project Assistant

  Essential Desirable
Education & Training  

·         A good standard of education, GCSE English/Maths or equivalent


·         Cytech Technical Two certificate, or willingness to work towards this

·         Full clean driving license

Knowledge & Experience  

·         Experience of working in a bike workshop

·         Experience of using bicycle maintenance tools/equipment to recondition bikes to a high standard

·         Experience of providing training/passing on skills to others

·         An understanding of the issues facing people experiencing homelessness, poverty & social exclusion and unemployment

·         A desire to make a difference



·         Experience of working or volunteering for a charity

·         Experience of supporting people with complex needs

·         Experience of working in retail


Skills & Abilities


·         Ability to engage and empower others

·         Self motivated and able to manage time/prioritise own workload

·         Excellent written and verbal communication skills



·         Experience of Inform CRM system or similar

·         IT literate and familiar with Microsoft programmes, email and internet

Personal Qualities  

·         Team player, able to build and maintain professional relationships

·         Considerate, tactful and diplomatic




  • Generous annual leave allowance
  • Health cash plan including Virtual GP access, dental & optical cover
  • Employee assistance programme – 24/7 advice/support helpline & access to counselling
  • Professional development and training
  • Staff wellbeing days and team building activities
  • NEST pension scheme


How to apply

  • Please read the full Job Description & Personal Specification
  • Send your CV to by the closing date of 24th June 2024


Please advise us should you require adjustments to be made to the recruitment process


For an informal chat about the role, please contact Jocelyn Garner on 07425830420

Find out more about DENS at